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Unified Communications in the Time of COVID-19

The start of 2020 saw the entire world spiral into a frenzy. Ensuring employee safety and preventing the spread of the coronavirus became a top priority for offices across all industries. This forced businesses to adopt a work-from-home scenario to keep the engine running.

In the physical office, effective communication was possible through the very convenient in-person briefings, but the pandemic changed it. Businesses soon became dependent on Unified Communications as a Service to come to the rescue.

What exactly is Unified Communications as a Service?

Unified Communications as a Service or UCaaS is an ongoing trend of the digital transformation wherein a third-party provides a broad range of cloud-based communication and collaborative services. The third-party host is responsible for managing:

  • Voice and telephony
  • Meeting solutions including audio conferencing, video conferencing, and web conferencing
  • Messaging
  • Presence and instant messaging
  • Clients – desktop clients and thin browser clients
  • Communications-enabled applications like integrated contact centres, communications platform as a service and workstream collaboration

It is an ideal way to boost communication in enterprises of all sizes since it eliminates the in-house set-up cost that comes with Unified Communications.

How COVID-19 has impacted UCaaS

If COVID-19 has seen one trend, it’s that businesses that have successfully transitioned to the work-from-home way of operation have thrived. Last year, a report from Avant Research & Analytics (via Computer Weekley) concluded that general interest in UCaaS increased by a whopping 86% as soon as the COVID-19 was declared a global pandemic.

A huge part in making this work is the seamless circulation of information amongst the workforce, which is possible largely due to cloud-based services. Coming under this umbrella, UCaaS has naturally seen significant growth throughout the world. UCaaS, which was once considered to be a luxury or a convenience, rather, for conglomerates, almost instantly became essential.

Without any hassles, UCaaS nestles into a company’s network perfectly. Not only that, it brings a plethora of advantages that boost everything from connectivity to overall productivity.

UCaaS is a big promoter of hybrid work as in, it allows all members of the work team to use the same services from wherever they are. This also allows business to outsource work to distant locations free of any worry. The mobility that comes with UCaaS might be even greater than traditional workspaces.

UCaaS also provides a central lobby for the entire team. This eliminates the need for cross-platform communication and communication lapses, along with a significant increase in collaboration and efficiency. All things that might not be possible without UCaaS.

The more people a business has accessing, conversing, and sharing dialogue on the common platform, the easier it becomes to get a hold of trends, especially with real-time analytics. It’s a handy tool for employers who can use this information to further enable their workforce.

One big reason why many companies had been leaning towards UCaaS even before the pandemic hit was the added security for company insights. A credible, reliable UCaaS provider ensures secure servers and keeps important information private. There is no loss or leakage of data in a protected cloud environment, which might be a mountain of a task otherwise.

What the future of UCaaS looks like

If current trends are to go by, the future of UCaaS is filled with rainbows and sunshine. Also, given that work-from-home has been integrated into our routines and companies being already heavily dependent on UCaaS, cloud-based platforms are here to stay for the foreseeable future and beyond.

Another study by Fortune Business Insights shows steady growth over the years for UCaaS market in North America. And if these numbers are any indication, the UCaaS will only continue to expand sizeably.

Even if and when companies transition back to physical offices, UCaaS will continue to play a prominent role in employee connectivity, irrespective of the size of the institution.

Being a leading communications solutions provider, StarTele Logic now offers the complete range of UCaaS services with a security-rich assurance. If your enterprise is interested in a unified communications platform, get a free demo of our tech services.

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