Unified communication (UC) integrates all enterprise communication services in real-time hence improves the productivity of an enterprise.UC enables the integration of synchronous communication (IP telephony, instant messaging, etc.) and asynchronous communication (email, Twitter, etc.) so that the end-user can have easy access to the tools from any computing device. A unified communication environment has a back end and user interface (UI) for access. An audio conferencing system that is built on a core IP telephony platform is used in a web conferencing system in an enterprise conference room is a classic example of this concept.
In effect, enterprises integrate all communication methods along with documents, data, and text messages into a single user interface to have effective communication and productivity improvement. As a developing market, telecom companies and internet providers have a pivotal role in the proliferation of UC in India. According to an IDC study in 2014, the Indian Unified Communication industry market share was just 0.1% though there was a 6.3% growth when compared with the previous year.
Unified communication and collaboration growth and usage in India is behind the current global trend and practice. However, Indian enterprises are investing in deploying UC infrastructure in order to improve the productivity, efficiency, and process of the company. Though the UC usage in Indian enterprises is ahead of its counterparts in developing countries, they are behind with their peers in mature markets. Indian enterprises are keener in investing in enterprise mobility solutions embedded with UC features.
All the major three telecom giants in India Bharti Airtel, VodafoneIdea, and Jio have exclusive enterprise services to cater unified communication services to small, medium, and large size businesses.
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We offer a full suite of easy-to-use and comprehensive solutions with flexible communication forms to suit all. Some of our core offerings include: UCaaS, Hosted Contact Centre, UC Platform, Mobile Apps, Custom Software Development, and more.
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