The modern contact center is undergoing a rapid evolution. No longer a siloed support channel, it is now a strategic customer experience hub powered by AI, analytics, and intelligent automation. As...
In today’s interconnected world, where mobile phones serve as a gateway to our digital lives, SIM swap fraud has become a growing concern. This sophisticated form of cybercrime allows attackers to hijack phone...
The contact center industry is being transformed by the Meta Voice API, which uses AI, natural language processing, and cloud technology to enhance customer interactions. This tool allows businesses to provide...
The modern contact center is undergoing a rapid evolution. No longer a siloed support channel, it is now a strategic customer experience hub powered by AI, analytics, and intelligent automation. As organizations move...
The contact center industry is being transformed by the Meta Voice API, which uses AI, natural language processing, and cloud technology to enhance customer interactions. This tool allows businesses to provide...
In today’s competitive digital landscape, businesses are leveraging AI-powered solutions to optimize their lead-generation efforts. According to a recent report by HubSpot, 61% of marketers cite lead generation as...
Umesh Pande
