The modern contact center is undergoing a rapid evolution. No longer a siloed support channel, it is now a strategic customer experience hub powered by AI, analytics, and intelligent automation. As...
Customers today expect two things above all else: speed and availability. Studies reveal that 52% of customers demand instant responses, and 90% consider an immediate reply important when they have a question...
As customer expectations change quickly, businesses need to use new ideas to keep up. One important new idea is Contact Center as a Service (CCaaS), a cloud-based tool that’s changing how companies talk...
The modern contact center is undergoing a rapid evolution. No longer a siloed support channel, it is now a strategic customer experience hub powered by AI, analytics, and intelligent automation. As organizations move...
As customer expectations change quickly, businesses need to use new ideas to keep up. One important new idea is Contact Center as a Service (CCaaS), a cloud-based tool that’s changing how companies talk to their...
Call centers are the frontline of customer support, but they’re facing a tidal wave of challenges. Consider this: Gartner predicts that by 2025, a staggering 75% of customer interactions will be handled by AI...
Umesh Pande
