Customer experience has become the biggest factor that sets businesses apart in the digital economy. Gartner estimates that the global Contact Center as a Service (CCaaS) market could touch USD 17.1 billion by...
Customer experience has become the biggest factor that sets businesses apart in the digital economy. Gartner estimates that the global Contact Center as a Service (CCaaS) market could touch USD 17.1 billion by...
In the fast-paced world of customer service, employee retention is a constant battle—especially in call centers, where the demands are high, the pace is relentless, and the environment can often be emotionally...
Virtual call centers have become an operational necessity in a world that increasingly values remote work and digital efficiency. Businesses no longer need to rely on centralized, physical infrastructure to...
Umesh Pande
