The moment a patient picks up the phone to reach their healthcare provider, they are already feeling vulnerable. They may be in pain, confused by a bill, or desperately trying to secure a vital appointment...
The moment a patient picks up the phone to reach their healthcare provider, they are already feeling vulnerable. They may be in pain, confused by a bill, or desperately trying to secure a vital appointment...
Customer experience has become the biggest factor that sets businesses apart in the digital economy. Gartner estimates that the global Contact Center as a Service (CCaaS) market could touch USD 17.1 billion by...
In the fast-paced world of customer service, employee retention is a constant battle—especially in call centers, where the demands are high, the pace is relentless, and the environment can often be emotionally...
Umesh Pande
