For decades, brands have claimed to be customer-centric. Surveys were sent, feedback forms were collected, and reports were created to summarize what customers said weeks or even months ago. But listening has...
Umesh Pande
How Real-Time Sentiment and Generative AI Are Changing the Way Brands Listen to Customers
For decades, brands have claimed to be customer-centric. Surveys were sent, feedback forms were collected, and reports were created to summarize what customers said weeks or even months ago. But listening has never been...
