Banking, Financial Services, and Insurance (BFSI) industry landscape has been undergoing transition at a rapid pace. It is faced upon by the pressures of customer retention, product and channel profitability, risk management, and improving financial performance among many other factors. All of these factors have compelled the various financial institutions to aggressively implement a range of IT solutions which ensure proper customer satisfaction. Customers of both retail and corporate niche have become increasingly discerning in all respects.
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